Loganix is composed of young, talented, and hardworking people from every part of the world. Our entirely remote team (work from anywhere, literally) is not only our advantage but the secret to our success since 2010. Bringing diverse voices, experiences, and world views have made Loganix sought after for projects like Allstate, Freshbooks, FedEx, Foodora, Shopify, and many other exciting, successful businesses.

Responsibilities

• Managing the client journey throughout the engagement from start to finish (Initial Meeting >> Proposal >> Contract >> Onboarding >> Invoicing >> Deliver on SOW >> Offboarding).
• Managing client expectations against the signed statement of work.
• You will speak with clients regularly via phone and email regarding strategy, approvals, analytics, reporting, etc. While travel is not required, proficiency and experience hosting video and telephone calls are a must.
• Oversight of multiple client accounts at one time, including:
  • Coordinating with clients, managers, and teams.
  • Ensuring accurate delivery of all agreed deliverables across various service types.
  • Managing client communications while keeping client CRM profile up to date.
  • Ensuring projects are completed on time and to the client’s satisfaction.
• Growing existing accounts by cross-selling and upselling.
• Manging churn rate (<15%), Net Promoter Score (>25), and High-Risk clients (<7%).
• Creating trust and rapport with clients, including but not limited to:
  • Learning more about your contact, their role, and the business as a whole.
  • Treating the client and their staff.
  • Always on-time delivery and speedy communication.
• Assisting in quality assurance, ensuring work is exactly as agreed, and overdelivering where possible.
• This is a part-time role to start.

Requirements

• 2+ years experience within Digital Marketing, preferably in an agency setting, and have a basic understanding of website design & development, PPC, and SEO.
• 1+ years experience in an Account Manager position, managing multiple client relationships and coordinating multiple projects
• Tracking account performance, specifically to analyze the successful completion of short- and long-term goals.
• Must be extremely organized, detail-oriented, disciplined & resourceful
• Experience performing cross-functionally with others. This includes collaboration and coordination with Project Managers, Copywriters, SEO Specialists, PPC Specialists, Content Strategists, Social Media Strategists, Designers, Developers, and other team members as needed.
• Ability to serve as an exceptional problem-solver on behalf of the team and clients, looking for innovative ideas and solutions to help solve marketing challenges.
• Experience providing status reports for marketing campaigns.
• An eagerness to provide measurable value and ROI for our clients.
• An ability to build and grow healthy and mutually beneficial client and team relationships.
• Excellent written and verbal skills and a great listener and communicator.
• Professionalism and strong presentation skills (in-person and not).
• Proficient in the Google suite of services.

Preferred, but not required:

• Versatile Digital Marketing knowledge is preferred, including Content Marketing, SEO, SMM, PPC, Email Marketing, Web Development, etc.
• Basic Knowledge of Google Analytics, Google Search Console, and Adwords is preferred.
• Experience using CRM software.

Apply

Loganix is composed of young, talented, and hardworking people from every part of the world. Our entirely remote team (work from anywhere, literally) is not only our advantage but the secret to our success since 2010. Bringing diverse voices, experiences, and world views have made Loganix sought after for projects like Allstate, Freshbooks, FedEx, Foodora, Shopify, and many other exciting, successful businesses.

Responsibilities

• Analyzing client and client competitor data using tools like Ahrefs.
• Assembling keyword, backlink, and content audits.
• Communicating regularly with customers in our dashboard.
• Being a part of the customer feedback loop, informing team members of service change requests, and customer service needs.
• Ensuring clients understand work carried out and are pleased with it.

Requirements

• Working within Digital Marketing, preferably in an agency setting
• Managing multiple client projects simultaneously while still ensuring always on-time delivery.
• Performing cross-functionally with others on multiple teams.
• Solving problems outside of the standard operating procedure.
• Communicating thoughtfully with clients who may challenge or question your work.
• Working with the Google suite of services.
• Growing existing accounts by cross-selling and upselling Loganix services.
• Building rapport with clients when there is an opportunity.

Apply

Loganix is composed of young, talented, and hardworking people from every part of the world. Our entirely remote team (work from anywhere, literally) is not only our advantage but the secret to our success since 2010. Bringing diverse voices, experiences, and world views have made Loganix sought after for projects like Allstate, Freshbooks, FedEx, Foodora, Shopify, and many other exciting, successful businesses.

Responsibilities

• Preparing/reviewing site audits, noting key takeaways, and preparing a onsite/offsite strategy
• Reviewing SEO analyst work, and providing guidance
• Researching and documenting technical changes needed for in-house & client developers
• Basic website optimization skills: write content, title tags & meta descriptions, optimize a WordPress website (configure SEO plugins, etc)
• Technical recommendations including equity/redirect mapping updates, page speed optimization
• Using/Monitoring SEO & Analytics tools including: GSC, GA, Ahrefs, Screaming Frog, etc.
• Accurately estimating and quoting time and costs for one-time and ongoing projects
• Penalty analysis and cleanup tasks, reviewing link profiles
• In-depth keyword research, mapping keywords to pages, and providing writers with a game plan
• Leading client calls (sometimes video), including monthly reporting
  • Calls will take place between normal PST business hours
• Joining other team members on sales calls as a subject matter expert
• Preparing account briefs, summarizing progress, and detailing future steps and goals

Requirements

• 1+ years being client facing
  • Leading strategy and reporting calls
  • Clearly and concisely explaining strategy and progress
• 2+ years as a full time SEO
• 1+ years organizing and delegating team member work
• 1+ years building links via outreach or otherwise

Apply

Loganix is composed of young, talented, and hardworking people from every part of the world. Our entirely remote team (work from anywhere, literally) is not only our advantage but the secret to our success since 2010. Bringing diverse voices, experiences, and world views have made Loganix sought after for projects like Allstate, Freshbooks, FedEx, Foodora, Shopify, and many other exciting, successful businesses.

Responsibilities

• Writing informational and sales content, including:
  • Blogs (guides, lists, etc.)
  • White papers
  • Service & sales pages
• Editing
• Creating content outlines & briefs
• Using content optimization software
• Incorporating keyword & content research into content

Requirements

• 2-5 years of experience writing for an online audience
• Experience with SEO concepts, tools, and goals
• Strong proofing and editing skills
• Understanding and practice of standard UX and UI concepts
• Experience writing for SEO focused websites and blogs
• Proficient in Google’s suite of tools (Docs, etc.)

Apply

Loganix is composed of young, talented, and hardworking people from every part of the world. Our entirely remote team (work from anywhere, literally) is not only our advantage but the secret to our success since 2010. Bringing diverse voices, experiences, and world views have made Loganix sought after for projects like Allstate, Freshbooks, FedEx, Foodora, Shopify, and many other exciting, successful businesses.

Responsibilities

• Light editing
• Creating content outlines & briefs
• Using content optimization software
• Incorporating keyword & content research into content

Requirements

• 1+ years of experience writing for an online audience
• Knowledge of SEO concepts, tools, and aims
• Proofing and editing skills
• Experience writing for websites and blogs
• Proficient in Google’s suite of tools (Docs, etc.)

Apply

Loganix is composed of young, talented, and hardworking people from every part of the world. Our entirely remote team (work from anywhere, literally) is not only our advantage but the secret to our success since 2010. Bringing diverse voices, experiences, and world views have made Loganix sought after for projects like Allstate, Freshbooks, FedEx, Foodora, Shopify, and many other exciting, successful businesses.

Responsibilities

• Evaluate, troubleshoot, and follow-up on customer issues across various channels
• Respond promptly to customer inquiries – within 24 hours (excluding weekends).
• Help leads figure out what they need and suggest appropriate Loganix services.
• Manage client expectations with respect to turnaround times and product descriptions.
• Collaborate with colleagues to find the answers you need, and communicate these clearly to the client.
• Communicate with Support Manager and/or relevant team members for further escalation where required.
• Identify common client challenges and share customer feedback with the team to help improve processes and products.

Requirements

• 1+ years direct customer service/support experience – retail, call centre, and helpdesk all count.
• Must be organized, detail-oriented and resourceful
• Superior writing skills and clear communication are a must!
• A natural empath, you have the ability to understand customer needs and can see the issue from their perspective.
• Confidence to take charge and resolve issues efficiently, and ability to recognize the need to escalate as required.
• Ability to learn new products and processes quickly, and communicate these to clients in a clear and concise manner.
• Positive, empathetic and professional attitude toward clients at all times.
• Proficient in the Google suite of services
• Experience within Digital Marketing, preferably in an agency setting.
• Basic understanding of SEO.
• Experience using order management software.

Apply

Responsibilities

• Support and communicate HR policies, procedures and employee benefits to staff
• Ensure compliance with Federal and Provincial labor laws
• Assist with recruitment efforts
• Coordinate new hire orientation and on-boarding duties with HR Coordinator
• Input and maintain employee data in the HRIS system (SAP)
• Oversee the performance management process, train employees on the appraisal process on a timely basis
• Conduct exit interviews for terminating employees
• Manages disability claims and liaises with third party provider
• Maintain current knowledge of market trends, legal requirements, and administration of Human Resources policies
• Builds effective relationships with all areas of the business
• Maintain employee confidence by keeping human resources information confidential
• Ensure that all HR records in accordance with compliance laws and policies are properly maintained
• Develop positive employee relations by responding to all employee questions and concerns in a timely and thorough manner
• Help develop and implement training projects, presentations and workshops
• Research and recommend industry seminars for employees, as needed
• Be a culture champion in support a ‘people first’ vision
• Assist the Director of Human Resources with other HR duties and functions
• Handle other duties as assigned
• Works closely with Finance and work closely with the business leads in assessing resource utilization and proactively plan programs to address talent gaps

Requirements

• 2-3 years of HR work experience
• Bilingual (French and English) is required
• Some experience or familiarity with SAP
• Excellent interpersonal, presentation and communication skills
• Excellent judgment coupled with a high degree of integrity and trust
• The ability to maintain confidentiality and discretion at all times
• Knowledge and experience working in a creative environment an asset
• Computer literacy and familiarity with Microsoft Office Suite applications (MSWord, Excel and PowerPoint)
• Team player and team builder who enjoys/excels at motivating and developing the potential of others
• A proactive, enthusiastic individual with a customer service attitude/orientation
• Achievement orientation—a desire to initiate positive change on an ongoing basis
• An interest in learning, with the desire to expand your professional HR skills and take on increasing levels of responsibility

Apply

Responsibilities

• Working with Account team on accurately identifying types of work and scopes, timing, difficulty of work and defining the processes necessary to get things done; simplifying complex processes
• Understanding and anticipating client needs; taking them into account when framing and making production decisions
• Adhering to/owning/developing best practices to ensure consistency and quality
• Effective communication and negotiation with external stakeholders and suppliers, including talent agents, cost consultants, etc
• Liaising with account services, media contacts and/or clients to determine executional requirements
• Developing and maintaining high levels of project team effectiveness (trust, communication, collaboration, productivity, diversity, engagement)
• Keeping on top of industry trends and new technology

Requirements

• 7+ years in active production; deep understanding of broadcast and digital/non-traditional content production across a wide range of budgets
• Strong union knowledge of talent and music (ACTRA/UDA/CFM/SAG)
• Excellent reputation and relationships with local/international production partners
• Experience shooting across a range of client sectors and complex productions - shooting offshore, night shoots, stunts, etc
• Ability to mitigate risk and unknowns within each production
• Promotion of collaboration and approachability with/within the department
• Financial acumen
• An appreciation for how great work gets done and a ommitment to ensuring flawless creative execution
• Excellent communication and negotiation skills

Apply

Responsibilities

• Collaborate with creative teams and internal or client stakeholders on execution of the creative concepts
• Cultivate positive relationships with our production partners: Directors, Photographers, Producers, Editors, Audio houses, etc
• Support and/or bid, review and negotiate production estimates under the supervision of Sr. Producer and/or Executive Producer.
• Work within agreed upon budgets. Provide timely notification to team for changes to budget.
• Advise writers, art directors, etc. in all production-related matters with creative solutions for improving quality, working in conjunction with senior producer(s) and/or Executive Producer as necessary or required.
• Manage multiple projects as needed.
• Be client facing as needed.

Requirements

• 2+ year(s) experience in similar role
• Creative problem solver; cares tremendously to produce superior work.
• Diplomacy – ability to deal with conflicting personalities and agendas
• Demonstrated fiscal responsibility and integrity Imagination – bring your own ideas to the work
• Have a strong visual sense – think in terms of images, movement, graphics and the values they create.
• Be a team-player – able to offer and ask for help when needed.

Apply

Responsibilities

• The EP is responsible for working with the account leads and Chief Delivery Officer to create production staffing plans and to make sure there is sufficient production staffing for their client’s SOW.
• The EP has client-facing duties as part of the team on their assigned account(s) and is responsible for creating production strategies and solutions for the client.
• Responsible for production staffing on projects, ballparking projects and early vetting of creative concepts. The EP is solution oriented and an expert in creative problem solving.
• Senior producers, producers and/or junior producers may be assigned to the EP. The EP is responsible for mentoring, career development and support for their respective team.
• The EP will also produce projects as capacity permits. The Integrated EP role is a true “player/coach” role.

Requirements

• Creative problem solver.
• Ability to guide the team around pitfalls throughout the process.
• Be a diplomat – deal with conflicting personalities and agendas and be able to unite divergent viewpoints.
• Demonstrate fiscal responsibility and integrity.
• Be imaginative – bring your own ideas to the table.
• Have a strong visual sense.
• Administrative ability – manage the hidden involvements and work necessary in relation to cost, timing and legal involvements.
• Business-minded – able to negotiate contracts and understand the complexities required of/connected to production.
• Be flexible – production is not an exact science.
• 10+ years ad agency experience in production.
• Knowledge of all agency disciplines
• Excellent written and verbal communication skills
• Strong interpersonal and proactive problem-solving skills
• Strong team management skills
• Detail-oriented, take-ownership attitude, self-organizing and highly skilled in time management to facilitate involvement in multiple projects
• Able to work independently with limited supervision, and communicate up, down and laterally to project stakeholders within the agency
• Proficient in MAC OS, Excel, Word, PowerPoint, Keynote (Adobe creative suite & Smartsheet a plus)
• Curiosity and insatiable need for continual learning that rubs off on everyone you encounter

Apply

Sid Lee is a borderless creative agency applying storytelling, design and technology to build customer experiences that matter. Their multi-disciplinary team of 900 professionals works as one out of offices in Montreal, Toronto, New York, Paris, London, LA and Seattle. Working side by side with progressive clients, they deploy their creative capabilities in several disciplines, ranging from design to interactive and experiential communication to advertising and architecture. Practicing agile creative and production development, as well as radical collaboration both internally and with their clients, they create work that matters, allowing their clients to outperform their competitors and earn the trust and loyalty of their customers.

Responsibilities

• Build a strong business relationship with both managers and employees to maximize their engagement, performance and retention.
• Assist and support managers in each phase of the employee life cycle: performance evaluation, talent evaluation, succession plan, salary review, career development plan, etc.
• Take care of coordinating and following up on absences and exits in their client groups (exit interviews, managing parental leaves, terminations, etc.).
• Advise managers on management best practices and HR-related problem-solving. Implement changes and processes to encourage talent retention, mobilization and productivity.
• Develop a slate of personalized training opportunities that meet the needs of the agency and support managers in selecting participants.
• Advise leaders on how to help their teams progress in order to optimize their talents’ potential and meet performance objectives.
• Act as a salary expert by advising managers on raises, promotions, adjustments, terminations, etc.
• Support/lead transformation and organizational change projects in an effective way by using best practices and methodologies.
• Collaborate with the recruitment team to encourage a positive and structured candidate experience in line with the global strategy for managing talent.
• Actively collaborate with the other administrative teams in the agency (payroll, finance, etc.) to ensure strong communication.

Requirements

• Bachelor’s or master’s degree, preferably in HR management or organization development.
• At least six to eight years of experience in HR, preferably in a generalist’s role.
• Proven experience in remuneration and in a role advising managers.
• Knowledge of the provincial legislation and standards related to HR management.
• Knowledge of Workday is an asset.
• Language requirements: French is an asset, both verbally and in written.

Apply

Reporting to the Director, Public Relations, Client Services, the Advisor, Public Relations & Influencer Marketing handles the development and implementation of comprehensive influencer and public relations strategies for multi-domain (B2B/B2C) clients in Canada, the U.S. and targeted international regions. You will be asked to support clients across CPG, finance, health, SaaS, aerospace and other business sectors.

Responsibilities

• Contribute to strategic account planning by assisting the leadership team.
• Assist Directors with administrative tasks and project follow-up.
• Identify and analyze political, social, economic and cultural ecosystems.
• Develop stories, interview angles and opportunities for media coverage.
• Communicate and follow up with media, bloggers and other relevant stakeholders in specialized sectors.
• Create and maintain media lists with relevant contacts across all publication verticals .
• Conduct research on potential influencer partners for client brands, conduct outreach, manage relationships and handle contract negotiation.
• Prepare and coordinate online and in-person events.
• Update media analysis, influencer and campaign impact reports.
• Participate actively in the creation and development of content for social media.
• Take part in daily social media monitoring in relevant industries, as well as other related community management tasks.
• Provide professional customer service that exceeds industry expectations.

Requirements

• Bachelor’s degree in a related discipline (public relations, journalism, communications).
• Minimum 3 years’ experience in agency or B2B/B2C public relations.
• High level of fluency in French and English (spoken and written) is essential.
• Ability to manage multiple accounts simultaneously.
• Superior writing, editing and storytelling skills.
• Good knowledge of media landscape and newsroom operations.
• Experience in the CPG, financial, technology and healthcare sectors is an asset.

Apply

Sid Lee is a borderless creative agency applying storytelling, design and technology to build customer experiences that matter. Their multi-disciplinary team of 900 professionals works as one out of offices in Montreal, Toronto, New York, Paris, London, LA and Seattle. Working side by side with progressive clients, they deploy their creative capabilities in several disciplines, ranging from design to interactive and experiential communication to advertising and architecture. Practicing agile creative and production development, as well as radical collaboration both internally and with their clients, they create work that matters, allowing their clients to outperform their competitors and earn the trust and loyalty of their customers.

Responsibilities

• Owns, presents, defends a prejudicial POV
• Creates collaborative moments (brainstorming, workshops, jams), for stakeholders to align on strategic solutions, plans, and creative ideas
• Crafts strategic solutions, plans, and inspiring briefs we all admire
• Creates harmony amongst the many
• Applies relevant combination of business, CX, brand strategy to drive value
• Identifies and maps key touch points and leverage points where brands and people should connect
• Conducts primary qualitative research and drives research design and insight development
• Capable of drafting project design and methodology for business, brand and experience engagements.

Requirements

• Bachelor’s degree in a related field (preferably business, marketing, communication or cultural studies)
• 6 years+ experience in strategy (agency, innovation, design, consulting)
• Portfolio with varied outputs
• Research proficient and strong storytelling, workshop and presentation skills a must
• Multidisciplinary thinking: familiar with the principles of advertising, interactive design, environmental design and product design, digital and CRM.

Apply