Loganix is looking for individuals with good creativity, strong organizational and communication skills, combined with the ability to streamline systems and create more efficiency. Ideal candidates are self-motivated, work well independently, as well as within a team. The ideal candidate will have a marketing background, and solid Digital Marketing experience, including SEO, SEM, Social Media Management, and using a variety of digital marketing & CRM-related tools. We require that our Account Managers have at least 1 year of relevant experience within a Digital Marketing Account Management role.
Managing the client journey throughout the engagement up until project completion (Initial Meeting >> Proposal >> Contract >> Onboarding>> Invoicing)
Creating a sense of unity and collaboration while facilitating communication between clients and team to ensure open and comprehensive exchange of information as appropriate.
Developing and overseeing the implementation of marketing services
Oversight of multiple client accounts at one time, including:
Coordinating clients, managers and teams
Managing client communications
Ensuring projects are completed on time and to the client’s satisfaction.
Serve as a liaison between our clients and our team to ensure work deliverables meet the expectations of both parties.
At least 2 years experience within Digital Marketing, preferably in an agency setting
Managing multiple client accounts simultaneously while keeping on schedule.
Tracking account performance, specifically to analyze the successful completion of short- and long-term goals.
Experience performing cross-functionally with others on our team. This includes collaboration and coordination with Project Managers, Copywriters, SEO Specialists, PPC Specialists, Content Strategists, Social Media Strategists, Designers, Developers, and other team members as needed
Ability to serve as an exceptional problem-solver on behalf of the team and clients, looking for innovative ideas and solutions to help solve marketing challenges
Experience providing status reports for marketing campaigns
A willingness to provide measurable value and ROI for our clients
An ability to build and grow healthy and mutually beneficial client and team relationships
Have a basic understanding of digital marketing, website design & development, PPC and SEO
Excellent analytical thinking skills
Excellent written and verbal skills and a great listener and communicator.
At least 1 year experience in an Account Manager position, managing multiple client relationships and coordinating multiple projects
Professionalism and excellent presentation skills.
Speaking with clients regularly via phone and email on strategy, approvals, analytics etc. Little to no travel is required, however a willingness to host video and phone calls is a must.
Strong Google Docs experience
Basic Knowledge of Google Analytics, Google Search Console, and Adwords is preferred
Versatile Digital Marketing knowledge is preferred, including Content Marketing, SEO, SMM, PPC, Email Marketing, Web Development, etc.
Retain and grow a client portfolio with a churn rate of less than 15%
Maintain an average client Net Promoter Score (NPS) of 25 or greater
Maintain a less than 7% rate of High Risk Clients at all times
Ensure consistently timely and high quality deliverables from the team of SEO, Paid Search, and ContentSpecialists that align to client goals
Conduct sales calls to qualify and close leads
Research and create sales proposals for Sales Qualified Leads (SQLs)
Growing existing accounts by cross-selling and upselling Loganix solutions
Building a relationship with each client and managing client expectations
Researching and learning each client business in depth
Ensure deliverables are met consistently on time and above expected quality
Assisting in QA
Must be extremely organized, detail-oriented, disciplined & resourceful
We are currently looking for a Senior Designer with a diverse skillset and a focused mission to make all the beautiful things. There will certainly be a strong focus on visual identities and design systems but the truth is that we tend to tackle all sorts of unique challenges, from physical objects and spaces to digital everything. And as for the team, you’d be working closely with our Design Director, Strategy Director, and CCO.
If you are the person that is this person, let us know…
Develop conceptual, strategic, and beautiful designs across a variety of media
Present work to clients and the world in all the ways work is presented
Provide direction for intermediate & junior designers
A killer portfolio with a wide range of projects and clients
6+ years working for an established agency or design studio
Proficient in all the programs (Ai, Ps, Id, Pr, Ae & Keynote… yeah, Keynote)
*You’ve developed comprehensive design systems for clients big and small
Approaches creative with enthusiasm and stimulates creative thinking with their clients and agency team.
Ensures agency systems and procedures are adhered to and/or improved to ensure client expectations are fulfilled while agency profitability is protected.
Works with the account director to develop tactical briefing documents and brief the project management and creative team on projects
Proactively consults with key departments and divisions to keep them informed of upcoming workload; keeps account lead informed so there are no surprises.
Has a sense of fiscal responsibility, works with the account executive, project manager and finance manager to keep the fiscal side of the account running responsibly (participating in monthly billing meetings, reading job sums, initiating change orderds, overseeing job transfers and estimate process) and assists the Account Director in developing scopes of work.
Contributes to new business pitches, as needed.
Attend research sessions, assesses and analyzes primary and secondary research and develop appropriate recommendations as needed.
Prepares team for Springboard sessions, sharing target audience, product and competitive information, while identifying potential client issues and offering solutions/uncovering opportunities.
Collaborates with Account Director and Strategic Planners to ensure the development of provocative, single-minded communications strategies.
Helps to manage support staff (Account Executive, Account Coordinator)
Forms strong bonds with clients; earning their respect and confidence
Knowledgeable in both offline and online
Other duties as required
3-5 years of relevant Agency experience.
A post-secondary degree or diploma.
A background which includes Science or Health.
Excellent English skills both written and oral communications
Communication and Presentation Skills
Readiness for personal responsibility
Well developed knowledge of business practices
In depth knowledge of relevant industry standards
Experience in, or with, Pharmaceutical companies. U.S. experience a definite asset.