Loganix is looking for individuals with good creativity, strong organizational and communication skills, combined with the ability to streamline systems and create more efficiency. Ideal candidates are self-motivated, work well independently, as well as within a team. The ideal candidate will have a marketing background, and solid Digital Marketing experience, including SEO, SEM, Social Media Management, and using a variety of digital marketing & CRM-related tools. We require that our Account Managers have at least 1 year of relevant experience within a Digital Marketing Account Management role.
Responsibilities
Managing the client journey throughout the engagement up until project completion (Initial Meeting >> Proposal >> Contract >> Onboarding>> Invoicing)
Creating a sense of unity and collaboration while facilitating communication between clients and team to ensure open and comprehensive exchange of information as appropriate.
Developing and overseeing the implementation of marketing services
Oversight of multiple client accounts at one time, including:
Coordinating clients, managers and teams
Managing client communications
Ensuring projects are completed on time and to the client’s satisfaction.
Serve as a liaison between our clients and our team to ensure work deliverables meet the expectations of both parties.
Requirements
At least 2 years experience within Digital Marketing, preferably in an agency setting
Managing multiple client accounts simultaneously while keeping on schedule.
Tracking account performance, specifically to analyze the successful completion of short- and long-term goals.
Experience performing cross-functionally with others on our team. This includes collaboration and coordination with Project Managers, Copywriters, SEO Specialists, PPC Specialists, Content Strategists, Social Media Strategists, Designers, Developers, and other team members as needed
Ability to serve as an exceptional problem-solver on behalf of the team and clients, looking for innovative ideas and solutions to help solve marketing challenges
Experience providing status reports for marketing campaigns
A willingness to provide measurable value and ROI for our clients
An ability to build and grow healthy and mutually beneficial client and team relationships
Have a basic understanding of digital marketing, website design & development, PPC and SEO
Excellent analytical thinking skills
Excellent written and verbal skills and a great listener and communicator.
At least 1 year experience in an Account Manager position, managing multiple client relationships and coordinating multiple projects
Professionalism and excellent presentation skills.
Speaking with clients regularly via phone and email on strategy, approvals, analytics etc. Little to no travel is required, however a willingness to host video and phone calls is a must.
Strong Google Docs experience
Basic Knowledge of Google Analytics, Google Search Console, and Adwords is preferred
Versatile Digital Marketing knowledge is preferred, including Content Marketing, SEO, SMM, PPC, Email Marketing, Web Development, etc.
Retain and grow a client portfolio with a churn rate of less than 15%
Maintain an average client Net Promoter Score (NPS) of 25 or greater
Maintain a less than 7% rate of High Risk Clients at all times
Ensure consistently timely and high quality deliverables from the team of SEO, Paid Search, and ContentSpecialists that align to client goals
Conduct sales calls to qualify and close leads
Research and create sales proposals for Sales Qualified Leads (SQLs)
Growing existing accounts by cross-selling and upselling Loganix solutions
Building a relationship with each client and managing client expectations
Researching and learning each client business in depth
Ensure deliverables are met consistently on time and above expected quality
Assisting in QA
Must be extremely organized, detail-oriented, disciplined & resourceful
We are currently looking for a Senior Designer with a diverse skillset and a focused mission to make all the beautiful things. There will certainly be a strong focus on visual identities and design systems but the truth is that we tend to tackle all sorts of unique challenges, from physical objects and spaces to digital everything. And as for the team, you’d be working closely with our Design Director, Strategy Director, and CCO.
If you are the person that is this person, let us know…
Responsibilities
Develop conceptual, strategic, and beautiful designs across a variety of media
Present work to clients and the world in all the ways work is presented
Provide direction for intermediate & junior designers
Requirements
A killer portfolio with a wide range of projects and clients
6+ years working for an established agency or design studio
Proficient in all the programs (Ai, Ps, Id, Pr, Ae & Keynote… yeah, Keynote)
*You’ve developed comprehensive design systems for clients big and small
Approaches creative with enthusiasm and stimulates creative thinking with their clients and agency team.
Ensures agency systems and procedures are adhered to and/or improved to ensure client expectations are fulfilled while agency profitability is protected.
Works with the account director to develop tactical briefing documents and brief the project management and creative team on projects
Proactively consults with key departments and divisions to keep them informed of upcoming workload; keeps account lead informed so there are no surprises.
Has a sense of fiscal responsibility, works with the account executive, project manager and finance manager to keep the fiscal side of the account running responsibly (participating in monthly billing meetings, reading job sums, initiating change orderds, overseeing job transfers and estimate process) and assists the Account Director in developing scopes of work.
Contributes to new business pitches, as needed.
Attend research sessions, assesses and analyzes primary and secondary research and develop appropriate recommendations as needed.
Prepares team for Springboard sessions, sharing target audience, product and competitive information, while identifying potential client issues and offering solutions/uncovering opportunities.
Collaborates with Account Director and Strategic Planners to ensure the development of provocative, single-minded communications strategies.
Helps to manage support staff (Account Executive, Account Coordinator)
Forms strong bonds with clients; earning their respect and confidence
Knowledgeable in both offline and online
Other duties as required
Requirements
3-5 years of relevant Agency experience.
A post-secondary degree or diploma.
A background which includes Science or Health.
Excellent English skills both written and oral communications
Leadership Skills
Communication and Presentation Skills
Readiness for personal responsibility
Entrepreneurial Thinking
Well developed knowledge of business practices
In depth knowledge of relevant industry standards
Experience in, or with, Pharmaceutical companies. U.S. experience a definite asset.
Interfacing regularly with all client levels on delivery strategy and progress across a piece of integrated business(es)
Understanding and anticipating client needs; taking them into account when framing and making production decisions
Accurately identifying types of work and scopes, working with studio to assess timing, difficulty of work and defining the processes necessary to get things done; simplifying complex processes
Approving final SOWs and change orders
Owning client production budgets; working to allocate and track appropriately
Working with other PMs/Producers to ensure right resource allocation and management on any given program/project
Effectively and impartially navigating teams with conflicting priorities
Mobilizing and driving the integrated team towards forward progress, action and results
Developing and maintaining high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement)
Ensuring high quality delivery process and execution
Requirements
4+ years of experience in digital production/project management
Masterful cross-capability and function collaboration skills
Financial acumen
An appreciation for how great work gets done and a commitment to ensuring flawless creative execution
Inspirational leadership, connecting the team to the overall Ogilvy mission and rallying internal and external partners as needed
Interfacing regularly with all client levels on delivery strategy and progress across a piece of integrated business(es)
Understanding and anticipating client needs; taking them into account when framing and making delivery decisions
Work with Account team on accurately identifying types of work and scopes, timing, difficulty of work and defining the processes necessary to get things done; simplifying complex processes
Supporting the Account Lead on approvals of SOWs and change orders
Working with resource manager to ensure right resource allocation and management on any given program/project
Owning integrated delivery project plans and timelines across the IAT – partnering with up to 3 other agencies – PR, Media and Advertising
Effectively and impartially navigating teams with conflicting priorities
Lead, mobilize and drive the Integrated Agency Team (IAT) towards forward progress, action and results – for example, prepare and lead weekly status and document and action all agreed upon next steps
Bringing in production experts at the right time
Developing and maintaining high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement)
Building team expertise; supporting development
Ensuring high quality delivery process and execution
Requirements
7-10 years of experience with managing integrated accounts
Past experience in a creative agency
Past experience as either an integrated producer or Account person is ideal
Diverse client portfolios and team management on accounts
Track record of consistently delivering multi-channel, multi-experience, dynamic campaigns as well as streamlined, fast-track and project-based work
Masterful cross-capability and cross-function collaboration skills
Financial acumen
An appreciation for how great work gets done and a commitment to ensuring flawless creative execution
Innovative mindset and change agent who is never satisfied with the status quo
Excellent communication and negotiation skills
Experience dealing directly with clients is mandatory
Actively contributes in group and team meetings, as well as in brainstorming, developing and researching client programs.
Develops media and project monitoring and recap reports that require minimal editing from supervisors, and are free of typographical and grammatical errors.
Evaluates and analyzes information and data, including development of succinct, accurate summaries and analyses of research.
Drafts news releases, pitch letters, case histories, and promotional materials (product fact sheets, etc.).
Develops media lists and other reports (e.g., competitor, consumer, or interest group analyses) completely and accurately.
Able to develop editorial calendars, and pitch trade and appropriate consumer media.
Conducts editorial outreach and is gaining understanding of the dynamics of media relations.
Develops and proposes storylines and other tactical program elements that further clients’ objectives.
Arranges meetings and events, including press conferences, satellite media tours, and other special events and/or consumer facing activations
Able to develop and manage project timelines associated with events and/or campaigns.
Identify vendors for specific program projects, secure price quotes, help team decision-making.
Develops and applies understanding of billing and budgeting processes.
Keeps track of invoices and processing them in timely manner
Participates in development of programs and new business pitches, for new and existing clients, as assigned.
Researches and identifies potential new business opportunities as directed.
Routinely contributes informed opinions and suggestions, as well as creative and effective answers to client issues and needs.
Identifies and pursues opportunities for getting involved and contributing to the account, team and agency.
Requirements
Agency experience and/or demonstrated interest in the branding, marketing and CPG industry preferred
Strong project, and time management skills.
Is familiar with, and supports achievement of, the company’s vision and exemplifies the company’s values.
Ability to operate with independence, but knows when to rely on own judgment and when to seek advice of supervisor and other team members.
Displays work ethic and values of the firm in day-to-day.
Takes initiative in setting her/his career path and learning her/his professional strengths and weaknesses.
Knowledge of media monitoring and media database software is essential.
Experience using social media a plus.
Exhibits a sense of curiosity about client work and seeks more information and knowledge in response.