Loganix is looking for individuals with good creativity, strong organizational and communication skills, combined with the ability to streamline systems and create more efficiency. Ideal candidates are self-motivated, work well independently, as well as within a team. The ideal candidate will have a marketing background, and solid Digital Marketing experience, including SEO, SEM, Social Media Management, and using a variety of digital marketing & CRM-related tools. We require that our Account Managers have at least 1 year of relevant experience within a Digital Marketing Account Management role.
Responsibilities
Managing the client journey throughout the engagement up until project completion (Initial Meeting >> Proposal >> Contract >> Onboarding>> Invoicing)
Creating a sense of unity and collaboration while facilitating communication between clients and team to ensure open and comprehensive exchange of information as appropriate.
Developing and overseeing the implementation of marketing services
Oversight of multiple client accounts at one time, including:
Coordinating clients, managers and teams
Managing client communications
Ensuring projects are completed on time and to the client’s satisfaction.
Serve as a liaison between our clients and our team to ensure work deliverables meet the expectations of both parties.
Requirements
At least 2 years experience within Digital Marketing, preferably in an agency setting
Managing multiple client accounts simultaneously while keeping on schedule.
Tracking account performance, specifically to analyze the successful completion of short- and long-term goals.
Experience performing cross-functionally with others on our team. This includes collaboration and coordination with Project Managers, Copywriters, SEO Specialists, PPC Specialists, Content Strategists, Social Media Strategists, Designers, Developers, and other team members as needed
Ability to serve as an exceptional problem-solver on behalf of the team and clients, looking for innovative ideas and solutions to help solve marketing challenges
Experience providing status reports for marketing campaigns
A willingness to provide measurable value and ROI for our clients
An ability to build and grow healthy and mutually beneficial client and team relationships
Have a basic understanding of digital marketing, website design & development, PPC and SEO
Excellent analytical thinking skills
Excellent written and verbal skills and a great listener and communicator.
At least 1 year experience in an Account Manager position, managing multiple client relationships and coordinating multiple projects
Professionalism and excellent presentation skills.
Speaking with clients regularly via phone and email on strategy, approvals, analytics etc. Little to no travel is required, however a willingness to host video and phone calls is a must.
Strong Google Docs experience
Basic Knowledge of Google Analytics, Google Search Console, and Adwords is preferred
Versatile Digital Marketing knowledge is preferred, including Content Marketing, SEO, SMM, PPC, Email Marketing, Web Development, etc.
Retain and grow a client portfolio with a churn rate of less than 15%
Maintain an average client Net Promoter Score (NPS) of 25 or greater
Maintain a less than 7% rate of High Risk Clients at all times
Ensure consistently timely and high quality deliverables from the team of SEO, Paid Search, and ContentSpecialists that align to client goals
Conduct sales calls to qualify and close leads
Research and create sales proposals for Sales Qualified Leads (SQLs)
Growing existing accounts by cross-selling and upselling Loganix solutions
Building a relationship with each client and managing client expectations
Researching and learning each client business in depth
Ensure deliverables are met consistently on time and above expected quality
Assisting in QA
Must be extremely organized, detail-oriented, disciplined & resourceful
Support the Account Supervisor in managing all of the brand's projects & knows where projects are at all times;
Ensure delivery of high quality communication products, on time and on budget, while managing and ensuring quality of our services to Clients (attention to detail, updated status and budget reports, organized communication, responsiveness)
Manage priorities and maintain client relationship in regard to ongoing projects.
Managing ongoing projects related to the brands assigned to you (from opening jobs to writing project briefs, validating information with clients, building project proposals, investigating background on brand and category, building timelines, estimates, updating Agency and client status reports, proofreading tools, liaising with clients, uploading and following up on client internal & external approval processes, managing print and digital production as it relates to your projects.
Coordinating efforts of the projects between creative, studio, clients, programmers etc. and managing/adjusting priorities in partnership with the Account Supervisor or Account Director
Supporting Account Supervisor and Account Director in managing day-to-day on accounts and ensuring a positive relationship with clients and preparing proposals for new business or new ideas (presentation building skills)
Ensuring financial follow-up and billing requests internally (including budgets recaps and flag overages to Account Directors in a timely fashion)
Preparing shipments for clinic deliveries for special programs
Requirements
Outstanding project management, organization and prioritization abilities
Working knowledge of all media (print, TV, radio and digital)
For Canadian Accounts: PAAB and ASC understanding and basic negotiation skills (support by Account Supervisor and Director)
Self-motivator, willingness to stay up to date in a fast-pace environment, engagement and persistence
Experience in building estimates and managing project profitability, financial management abilities
Interest in science & health, a learning attitude
Meticulous. Attention to detail a must. A service attitude.
Able to work independently and to take ownership while being a team player and mindful of others (partnership attitude)
Enjoy listening, learning and adding value.
Applies the Company’s ideals to all decision-making business approaches.
A minimum of 2 years of pharmaceutical agency experience or relevant project management experience
Science or Marketing degree & French are important assets
Support the strategy lead in managing all of the brand's research, strategy and on-going projects.
Collaborates to uncover and communicate inspiring strategic perspectives on both customer and patients’ insights and behaviors.
Create strategic pathways for guiding client service and creative teams—from problem to solution to creative execution.
Discover and interpret category/landscape trends that might act as focal points for client engagements as well as amplify the agency’s creative, digital and tactic practices.
Engage collaboratively and at parity with account and creative leads, navigating projects and engagements to success.
Support the strategy lead in managing brand's projects & knows where projects are at all times in coordination with teams involved.
Ensure delivery of high quality strategic and communication products, on time and on estimated budget.
Managing ongoing projects related to the brands or projects assigned (from writing briefs, validating information with client service team, building project or workshop proposals, investigating background on brand and category, social listening, following up on client internal & external approval processes for strategic deliverables, supporting creative teams moving forward to creative execution).
Track and share relevant consumer insights, creative benchmarks and current best practices in key verticals.
Coordinating efforts of the projects between creative and client services managing/adjusting priorities in partnership with the strategy lead.
Supporting Strategy Director in managing day-to-day on accounts and ensuring a positive relationship with clients and preparing proposals for new business or new ideas (presentation building skills)
Requirements
Outstanding project management, organization and prioritization abilities
Analytical, curious and interested in research.
Working experience in doing any type of research, able to identify key sources and summarize key insights from studies.
Interested on customer insights, data analysis and behaviors.
Good presenter of any kind of information, able to communicate across teams’ ideas both verbally and visually (good presentation skills).
Exposure/knowledge to advertising in general.
Self-motivator, willingness to stay up to date in a fast-pace environment, engagement and persistence
Interest in science & health, a learning attitude
Enjoy working in team, listening, learning and adding value.
Working knowledge of digital tools to do online research.
Applies the Company’s ideals to all decision-making business approaches.
Agency internship in strategic planning is preferred
2 years of marketing/agency experience or relevant project management experience under a strategic or communication leadership.
Knowledge exposure to digital advertising is a must (CRM, Social Media or other). Health knowledge is a bonus.
Manage sr. leadership time and liberate them from various administrative tasks
Capture meeting Action items and ensure follow-through by proactively booking meetings
Manage Agendas and book internal and external meetings
Filter emails and draft responses where appropriate
Capture email drafts for follow-ups in between meetings
Manage invoice approval flow, prepare vendor opening forms, open POs, onboard freelancers to billing process, prepare expense accounts, manage the approval of expense accounts, follow-up on missing elements for accounting processing
Participate in the Agency culture by generating ideas and ensuring follow-through of Agency social events, perks, celebrations and internal meetings
Grow the Agency’s visibility through managing the social media calendar and by gathering opportunities for Sr. leadership to attend/present at industry events/awards shows.
Identify training courses relevant for team (with direction) and relevant articles to share on a regular basis about great initiatives in our industry
Organize travel, book group meetings and off-site /virtual events.
Requirements
2 to 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Outstanding organization and prioritization abilities
Excellent oral written communication skills in English, and at least good function in written communication skills in French.
Meticulous. Attention to detail a must. A service attitude.
Ability to work and stay calm in a fast-pace environment
Engagement and persistence in completing tasks
Comfort with ambiguity, asking questions to clarify, and following up with senior agency team members
Interest in science & health, a learning attitude
Enjoy listening, learning and adding value.
Applies the Company’s ideals to all decision-making business approaches.
Comfort with office 365, especially PowerPoint and willingness/independence to learn the technology
Understand data, data management, data infrastructure, and marketing applications.
Eliminate data inefficiencies in through innovative technologies and creative solutions.
Elevate how data is being collected, communicated and distributed across the cross discipline teams and across the agengy.
Be a cross-functional leader in a high-visibility role, you will be tasked with spearheading the productization, advanced use case development use of 1st party and 3rd party data and use of new innovative tools.
Know when and how to leverage subject matter experts across our 3 sub disciplines within the marketing science group – data strategy, data engineering, data science.
Play a key part in building and scaling Critical Mass data business.
Sits at the nexus of technology, strategy, and operations, and solves for the unique, critical challenges of our largest and most strategic clients by bridging the gap between constant evolution and innovation in ad/mar-tech, and marketers’ need for purpose-built, operationally-sound strategies and solutions.
Requirements
10+ years in the marketing industry, 5+ years in the online measurement industry managing teams.
An insatiable curiosity and sense of humour.
Mentorship and management skills for team members.
Ability to distill large quantities of information into clear and concise insights to formulate actionable recommendations.
Ability to articulate ideas and concepts in visually interesting and compelling formats.
An understanding that each project and problem requires a fresh approach.
Proficiency incurrent issues and trends within the online marketing industry with an emphasis on emerging media and mobile platforms.
This role will be based in Canada and can be located in Ontario, Alberta or British Columbia.
Manage and support digital solutions across channels, including data and reporting work streams, from media planning through to implementation
Plan and prioritize deliverables based on scope of work and project goals
Creation and ownership of project scope, detailed project plans, priorities, deadlines, deliverables, schedules and financials in collaboration with media and A&I teams
Proactively monitor projects to anticipate potential risks and identify solutions to address them in advance
Guide business requirements documentation and liaise with client digital teams to coordinate requirements
Communicating a project’s progress with clients and senior internal team members
Project administration and close-out
Opportunity to share and implement project management best practices internally
Requirements
3-4 years project management experience, ideally in an agency environment
Demonstrated ability to manage projects within strict deadlines and budgetary constraints
Demonstrated success in the management of multiple projects in the area of digital & data
Demonstrated organizational abilities, strong attention to detail with previous technical experience
Exceptional communication experience with all levels from entry level to executives
Proficient with MS Project, Office, Asana and other PM tools
Comfortable presenting and leading (virtual) meetings
Enthusiastic problem-solver who are challenged by both large and small-scale digital projects
Have a strong ability to develop positive, on-going business relationships with a focus on client service
Participates in strategy development initiatives for existing clients and new business.
Monitors and interprets cultural and social trends.
Recommends and implements research that will aid in the consumer insight and strategy process.
Facilitates meetings and strategic planning sessions.
Manages research vendors and provides clear specifications for relevant research to the team and client.
Designs and monitors the design of survey instruments.
Moderates focus groups, analyzes data and develops implications and recommendations.
Develops accurate and insightful conclusions from research data and presents strategy and direction to the client.
Crafts creative briefs, provide clear persuasive briefings to creative and remains an active contributor throughout creative development.
Represents the consumer in client meetings.
Involved in all advertising communications through consumer research and dialogue with research vendors, account management and creative.
Requirements
Bachelor’s degree, from a Science discipline preferred.
hHealthcare-specific experience
The ability to read and interpret information from a variety of sources, such as trade journals, research reports, white papers and cross-tabulated survey data.
Experience producing well-written research reports, presentations and results to clients and agency.
The ability to define problems, collect information, establish facts and draw valid conclusions based upon information furnished in written, oral or diagram form.
We are currently looking for a Senior Designer with a diverse skillset and a focused mission to make all the beautiful things. There will certainly be a strong focus on visual identities and design systems but the truth is that we tend to tackle all sorts of unique challenges, from physical objects and spaces to digital everything. And as for the team, you’d be working closely with our Design Director, Strategy Director, and CCO.
If you are the person that is this person, let us know…
Responsibilities
Develop conceptual, strategic, and beautiful designs across a variety of media
Present work to clients and the world in all the ways work is presented
Provide direction for intermediate & junior designers
Requirements
A killer portfolio with a wide range of projects and clients
6+ years working for an established agency or design studio
Proficient in all the programs (Ai, Ps, Id, Pr, Ae & Keynote… yeah, Keynote)
*You’ve developed comprehensive design systems for clients big and small
Participate in briefs, production group meetings, and presentations to client
Work with production to develop solid conceptual ideas and formats that achieve strategic objectives and maximize budget
Present layouts of concepts to the creative director, account group and client for discussion/approval
Estimate and adhere to personal creative time
Do a whole lot more
Requirements
Yes, your portfolio is going to have to blow our hair back. It will have to show us that you are smart, not just clever, and that you know how to create work that gets noticed, gets people excited, and gets them buying stuff.
You’ll have to get on well with others, think quickly and independently, and maintain TAXI’s values at all times. You’ll listen closely to fully dissect and understand briefs in order to make the best use of your creative firepower.
You must have over 7 years of experience in the advertising industry in a similar role. Most importantly, your love for what you do must always come through in your work.
Clearly summarize all communication with client (contact reports) and communicate key decisions to the team
Prepare for all client and internal meetings, ensuring reference documents are available and all necessary attendees are present
Learn the client’s business and competitive landscape and be prepared to participate in client meetings
Help prepare POVs as required through online research
Develop presentation decks to communicate with clients and other parties
Works with the account director to develop tactical briefing documents and brief the creative team on projects
Help the Account Director manage all financial aspects (setting up monthly billing meetings, reading job sums, preparing job transfers, estimating tactical projects) of the account, including profitability
Assist in research preparation, attend research sessions and communicate results to the team
Develop and maintain good working partnerships with clients, agency partners and all agency departments (creative, production, project management, studio, media, finance)
Play a key role in the agency’s pursuit of new business
Learn and follow all client processes and guidelines and ensure that all team members do as well
Work with Project Manager to develop and maintain all client timelines
Clearly summarizes meeting notes for all internal meetings and distributes to the team
Assists in strategic planning preparation and strategy sessions as required
Attend and participate in studio briefings as needed
Requirements
2-3 years of relevant Agency experience.
A post-secondary degree or diploma.
Experience in, or with, Pharmaceutical companies. U.S. experience a definite asset.
A background which includes Science or Health.
Curious, not afraid to research
Strong people skills, team player
Good business writing skills
Good presentation skills (or willingness to learn)
Familiar with agency process, client procedures, agency roles and responsibilities
Approaches creative with enthusiasm and stimulates creative thinking with their clients and agency team.
Ensures agency systems and procedures are adhered to and/or improved to ensure client expectations are fulfilled while agency profitability is protected.
Works with the account director to develop tactical briefing documents and brief the project management and creative team on projects
Proactively consults with key departments and divisions to keep them informed of upcoming workload; keeps account lead informed so there are no surprises.
Has a sense of fiscal responsibility, works with the account executive, project manager and finance manager to keep the fiscal side of the account running responsibly (participating in monthly billing meetings, reading job sums, initiating change orderds, overseeing job transfers and estimate process) and assists the Account Director in developing scopes of work.
Contributes to new business pitches, as needed.
Attend research sessions, assesses and analyzes primary and secondary research and develop appropriate recommendations as needed.
Prepares team for Springboard sessions, sharing target audience, product and competitive information, while identifying potential client issues and offering solutions/uncovering opportunities.
Collaborates with Account Director and Strategic Planners to ensure the development of provocative, single-minded communications strategies.
Helps to manage support staff (Account Executive, Account Coordinator)
Forms strong bonds with clients; earning their respect and confidence
Knowledgeable in both offline and online
Other duties as required
Requirements
3-5 years of relevant Agency experience.
A post-secondary degree or diploma.
A background which includes Science or Health.
Excellent English skills both written and oral communications
Leadership Skills
Communication and Presentation Skills
Readiness for personal responsibility
Entrepreneurial Thinking
Well developed knowledge of business practices
In depth knowledge of relevant industry standards
Experience in, or with, Pharmaceutical companies. U.S. experience a definite asset.
Convert information provided by the client and account personnel (information concerning unique selling points, target market profiles, purchase motivations, and so on) into an effective, persuasive sales message.
Ensures message is presented in such a manner that it stands out and is relevant to potential customers.
Develops the main idea of the advertisement presentation in conjunction with the art directors and sometimes copywriters, then creates its’ various verbal components: the headline, sub-headlines and body copy or text.
Maintains copy quality control throughout all aspects of the production process.
Understands marketing and creative strategies for assigned brands.
Translates creative strategies into dramatic, innovative healthcare executional concepts.
Provides medical copywriting expertise.
Generates effective healthcare headlines and copy.
Bring ideas to life with vivid language and examples.
Strong knowledge of agency/copy/editorial process.
Able to respond to the specific needs of a campaign with an appropriate healthcare writing style.
Participate in market research.
Contribute to all steps of creative process, including troubleshooting of potential problems.
Oversee submission process for copy approval team meetings.
Digest scientific material and understand client regulatory/FDA/PAAB guidelines.
Organize, prioritize and perform multiple tasks under established deadlines
Requirements
Bachelor’s degree, majoring in Science is preferred. Postgrad studies are an asset.
Enthusiastic about the advertising process
Outgoing, approachable, and a team player
Superior editing, proofing and writing skills
Willing to take on any task, no matter how small
Multi-tasker and ability to prioritize
Good interpersonal skills and relates well to both client and internal personnel
Good organizational skills
Shows ability to be proactive
Show ability to think logically and analytically, even under pressure