Account Service Agency Jobs in January, 2021

Loganix is looking for individuals with good creativity, strong organizational and communication skills, combined with the ability to streamline systems and create more efficiency. Ideal candidates are self-motivated, work well independently, as well as within a team. The ideal candidate will have a marketing background, and solid Digital Marketing experience, including SEO, SEM, Social Media Management, and using a variety of digital marketing & CRM-related tools. We require that our Account Managers have at least 1 year of relevant experience within a Digital Marketing Account Management role.

Responsibilities

• Managing the client journey throughout the engagement up until project completion (Initial Meeting >> Proposal >> Contract >> Onboarding>> Invoicing)
• Creating a sense of unity and collaboration while facilitating communication between clients and team to ensure open and comprehensive exchange of information as appropriate.
• Developing and overseeing the implementation of marketing services
• Oversight of multiple client accounts at one time, including:
• Coordinating clients, managers and teams
• Managing client communications
• Ensuring projects are completed on time and to the client’s satisfaction.
• Serve as a liaison between our clients and our team to ensure work deliverables meet the expectations of both parties.

Requirements

• At least 2 years experience within Digital Marketing, preferably in an agency setting
• Managing multiple client accounts simultaneously while keeping on schedule.
• Tracking account performance, specifically to analyze the successful completion of short- and long-term goals.
• Experience performing cross-functionally with others on our team. This includes collaboration and coordination with Project Managers, Copywriters, SEO Specialists, PPC Specialists, Content Strategists, Social Media Strategists, Designers, Developers, and other team members as needed
• Ability to serve as an exceptional problem-solver on behalf of the team and clients, looking for innovative ideas and solutions to help solve marketing challenges
• Experience providing status reports for marketing campaigns
• A willingness to provide measurable value and ROI for our clients
• An ability to build and grow healthy and mutually beneficial client and team relationships
• Have a basic understanding of digital marketing, website design & development, PPC and SEO
• Excellent analytical thinking skills
• Excellent written and verbal skills and a great listener and communicator.
• At least 1 year experience in an Account Manager position, managing multiple client relationships and coordinating multiple projects
• Professionalism and excellent presentation skills.
• Speaking with clients regularly via phone and email on strategy, approvals, analytics etc. Little to no travel is required, however a willingness to host video and phone calls is a must.
• Strong Google Docs experience
• Basic Knowledge of Google Analytics, Google Search Console, and Adwords is preferred
• Versatile Digital Marketing knowledge is preferred, including Content Marketing, SEO, SMM, PPC, Email Marketing, Web Development, etc.
• Retain and grow a client portfolio with a churn rate of less than 15%
• Maintain an average client Net Promoter Score (NPS) of 25 or greater
• Maintain a less than 7% rate of High Risk Clients at all times
• Ensure consistently timely and high quality deliverables from the team of SEO, Paid Search, and ContentSpecialists that align to client goals
• Conduct sales calls to qualify and close leads
• Research and create sales proposals for Sales Qualified Leads (SQLs)
• Growing existing accounts by cross-selling and upselling Loganix solutions
• Building a relationship with each client and managing client expectations
• Researching and learning each client business in depth
• Ensure deliverables are met consistently on time and above expected quality
• Assisting in QA
• Must be extremely organized, detail-oriented, disciplined & resourceful
• Have a get it done attitude

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Responsibilities

• Support the Account Supervisor in managing all of the brand's projects & knows where projects are at all times;
• Ensure delivery of high quality communication products, on time and on budget, while managing and ensuring quality of our services to Clients (attention to detail, updated status and budget reports, organized communication, responsiveness)
• Manage priorities and maintain client relationship in regard to ongoing projects.
• Managing ongoing projects related to the brands assigned to you (from opening jobs to writing project briefs, validating information with clients, building project proposals, investigating background on brand and category, building timelines, estimates, updating Agency and client status reports, proofreading tools, liaising with clients, uploading and following up on client internal & external approval processes, managing print and digital production as it relates to your projects.
• Coordinating efforts of the projects between creative, studio, clients, programmers etc. and managing/adjusting priorities in partnership with the Account Supervisor or Account Director
• Supporting Account Supervisor and Account Director in managing day-to-day on accounts and ensuring a positive relationship with clients and preparing proposals for new business or new ideas (presentation building skills)
• Ensuring financial follow-up and billing requests internally (including budgets recaps and flag overages to Account Directors in a timely fashion)
• Preparing shipments for clinic deliveries for special programs

Requirements

• Outstanding project management, organization and prioritization abilities
• Working knowledge of all media (print, TV, radio and digital)
• For Canadian Accounts: PAAB and ASC understanding and basic negotiation skills (support by Account Supervisor and Director)
• Self-motivator, willingness to stay up to date in a fast-pace environment, engagement and persistence
• Experience in building estimates and managing project profitability, financial management abilities
• Interest in science & health, a learning attitude Meticulous. Attention to detail a must. A service attitude.
• Able to work independently and to take ownership while being a team player and mindful of others (partnership attitude)
• Enjoy listening, learning and adding value.
• Applies the Company’s ideals to all decision-making business approaches.
• A minimum of 2 years of pharmaceutical agency experience or relevant project management experience
• Science or Marketing degree & French are important assets

Apply

Responsibilities

• Client Relationships and building trust at all levels
• Health and stability of overarching client relationship
• Thoroughly understanding your client’s business
• Strategy and Account planning, working closely with strategy team when required
• Identification of business problems/client objectives
• Leading the client toward a common goal, and keeping all initiatives on track
• Forecasting and on-going financial risk assessment
• Team performance evaluation and management
• Oversee and lead brief development, identifying opportunities beyond the ‘ask’
• Training and development of team members
• Escalation point for client concerns and issues
• Business challenges (internal escalation for junior members of the team)
• Providing industry and innovative information to inspire team and client
• Being a core member of our family and contributing to our culture

Requirements

• Min. 8+ years of agency experience
• A dynamic leader with an entrepreneurial spirit
• A big picture strategic thinker, solid communicator, confident presenter
• Someone with a clear understanding of what integrated communication truly means
• A valued leader of client’s business strategy as well as the growth of the agency
• Passionate about what you do, and wants to be surrounded by people with that same passion
• Someone who contributes positively to agency culture
• Someone who thrives in a creative lead environment
• Someone who believes that no task is too small and are wanting to do whatever it is to get sh*t done ;)
• Good people, we really really like good people
• CPG, Retail, Pharma
• Entrepreneurial or start-up
• Anything unique/unusual or non-advertising

Apply

Responsibilities

• Clearly summarize all communication with client (contact reports) and communicate key decisions to the team
• Prepare for all client and internal meetings, ensuring reference documents are available and all necessary attendees are present
• Learn the client’s business and competitive landscape and be prepared to participate in client meetings
• Help prepare POVs as required through online research
• Develop presentation decks to communicate with clients and other parties
• Works with the account director to develop tactical briefing documents and brief the creative team on projects
• Help the Account Director manage all financial aspects (setting up monthly billing meetings, reading job sums, preparing job transfers, estimating tactical projects) of the account, including profitability
• Assist in research preparation, attend research sessions and communicate results to the team
• Develop and maintain good working partnerships with clients, agency partners and all agency departments (creative, production, project management, studio, media, finance)
• Play a key role in the agency’s pursuit of new business
• Learn and follow all client processes and guidelines and ensure that all team members do as well
• Work with Project Manager to develop and maintain all client timelines
• Clearly summarizes meeting notes for all internal meetings and distributes to the team
• Assists in strategic planning preparation and strategy sessions as required
• Attend and participate in studio briefings as needed

Requirements

• 2-3 years of relevant Agency experience.
• A post-secondary degree or diploma.
• Experience in, or with, Pharmaceutical companies. U.S. experience a definite asset.
• A background which includes Science or Health.
• Curious, not afraid to research
• Strong people skills, team player
• Good business writing skills
• Good presentation skills (or willingness to learn)
• Familiar with agency process, client procedures, agency roles and responsibilities
• Proficient in Microsoft Office and Acrobat Pro

Apply

Responsibilities

• Day to day account lead on all brand activities
• Approaches creative with enthusiasm and stimulates creative thinking with their clients and agency team.
• Ensures agency systems and procedures are adhered to and/or improved to ensure client expectations are fulfilled while agency profitability is protected.
• Works with the account director to develop tactical briefing documents and brief the project management and creative team on projects
• Proactively consults with key departments and divisions to keep them informed of upcoming workload; keeps account lead informed so there are no surprises.
• Has a sense of fiscal responsibility, works with the account executive, project manager and finance manager to keep the fiscal side of the account running responsibly (participating in monthly billing meetings, reading job sums, initiating change orderds, overseeing job transfers and estimate process) and assists the Account Director in developing scopes of work.
• Contributes to new business pitches, as needed.
• Attend research sessions, assesses and analyzes primary and secondary research and develop appropriate recommendations as needed.
• Prepares team for Springboard sessions, sharing target audience, product and competitive information, while identifying potential client issues and offering solutions/uncovering opportunities.
• Collaborates with Account Director and Strategic Planners to ensure the development of provocative, single-minded communications strategies.
• Helps to manage support staff (Account Executive, Account Coordinator)
• Forms strong bonds with clients; earning their respect and confidence
• Knowledgeable in both offline and online
• Other duties as required

Requirements

• 3-5 years of relevant Agency experience.
• A post-secondary degree or diploma.
• A background which includes Science or Health.
• Excellent English skills both written and oral communications
• Leadership Skills
• Communication and Presentation Skills
• Readiness for personal responsibility
• Entrepreneurial Thinking
• Well developed knowledge of business practices
• In depth knowledge of relevant industry standards
• Experience in, or with, Pharmaceutical companies. U.S. experience a definite asset.

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