Loganix is composed of young, talented, and hardworking people from every part of the world. Our entirely remote team (work from anywhere, literally) is not only our advantage but the secret to our success since 2010. Bringing diverse voices, experiences, and world views have made Loganix sought after for projects like Allstate, Freshbooks, FedEx, Foodora, Shopify, and many other exciting, successful businesses.
Managing the client journey throughout the engagement from start to finish (Initial Meeting >> Proposal >> Contract >> Onboarding >> Invoicing >> Deliver on SOW >> Offboarding).
Managing client expectations against the signed statement of work.
You will speak with clients regularly via phone and email regarding strategy, approvals, analytics, reporting, etc. While travel is not required, proficiency and experience hosting video and telephone calls are a must.
Oversight of multiple client accounts at one time, including:
Coordinating with clients, managers, and teams.
Ensuring accurate delivery of all agreed deliverables across various service types.
Managing client communications while keeping client CRM profile up to date.
Ensuring projects are completed on time and to the client’s satisfaction.
Growing existing accounts by cross-selling and upselling.
Manging churn rate (<15%), Net Promoter Score (>25), and High-Risk clients (<7%).
Creating trust and rapport with clients, including but not limited to:
Learning more about your contact, their role, and the business as a whole.
Treating the client and their staff.
Always on-time delivery and speedy communication.
Assisting in quality assurance, ensuring work is exactly as agreed, and overdelivering where possible.
This is a part-time role to start.
2+ years experience within Digital Marketing, preferably in an agency setting, and have a basic understanding of website design & development, PPC, and SEO.
1+ years experience in an Account Manager position, managing multiple client relationships and coordinating multiple projects
Tracking account performance, specifically to analyze the successful completion of short- and long-term goals.
Must be extremely organized, detail-oriented, disciplined & resourceful
Experience performing cross-functionally with others. This includes collaboration and coordination with Project Managers, Copywriters, SEO Specialists, PPC Specialists, Content Strategists, Social Media Strategists, Designers, Developers, and other team members as needed.
Ability to serve as an exceptional problem-solver on behalf of the team and clients, looking for innovative ideas and solutions to help solve marketing challenges.
Experience providing status reports for marketing campaigns.
An eagerness to provide measurable value and ROI for our clients.
An ability to build and grow healthy and mutually beneficial client and team relationships.
Excellent written and verbal skills and a great listener and communicator.
Professionalism and strong presentation skills (in-person and not).
Proficient in the Google suite of services.
Preferred, but not required:
Versatile Digital Marketing knowledge is preferred, including Content Marketing, SEO, SMM, PPC, Email Marketing, Web Development, etc.
Basic Knowledge of Google Analytics, Google Search Console, and Adwords is preferred.