Loganix is looking for individuals with good creativity, strong organizational and communication skills, combined with the ability to streamline systems and create more efficiency. Ideal candidates are self-motivated, work well independently, as well as within a team. The ideal candidate will have a marketing background, and solid Digital Marketing experience, including SEO, SEM, Social Media Management, and using a variety of digital marketing & CRM-related tools. We require that our Account Managers have at least 1 year of relevant experience within a Digital Marketing Account Management role.

Responsibilities

  • Managing the client journey throughout the engagement up until project completion (Initial Meeting >> Proposal >> Contract >> Onboarding>> Invoicing)
  • Creating a sense of unity and collaboration while facilitating communication between clients and team to ensure open and comprehensive exchange of information as appropriate.
  • Developing and overseeing the implementation of marketing services
  • Oversight of multiple client accounts at one time, including:
  • Coordinating clients, managers and teams
  • Managing client communications
  • Ensuring projects are completed on time and to the client’s satisfaction.
  • Serve as a liaison between our clients and our team to ensure work deliverables meet the expectations of both parties.

Requirements

  • At least 2 years experience within Digital Marketing, preferably in an agency setting
  • Managing multiple client accounts simultaneously while keeping on schedule.
  • Tracking account performance, specifically to analyze the successful completion of short- and long-term goals.
  • Experience performing cross-functionally with others on our team. This includes collaboration and coordination with Project Managers, Copywriters, SEO Specialists, PPC Specialists, Content Strategists, Social Media Strategists, Designers, Developers, and other team members as needed
  • Ability to serve as an exceptional problem-solver on behalf of the team and clients, looking for innovative ideas and solutions to help solve marketing challenges
  • Experience providing status reports for marketing campaigns
  • A willingness to provide measurable value and ROI for our clients
  • An ability to build and grow healthy and mutually beneficial client and team relationships
  • Have a basic understanding of digital marketing, website design & development, PPC and SEO
  • Excellent analytical thinking skills
  • Excellent written and verbal skills and a great listener and communicator.
  • At least 1 year experience in an Account Manager position, managing multiple client relationships and coordinating multiple projects
  • Professionalism and excellent presentation skills.
  • Speaking with clients regularly via phone and email on strategy, approvals, analytics etc. Little to no travel is required, however a willingness to host video and phone calls is a must.
  • Strong Google Docs experience
  • Basic Knowledge of Google Analytics, Google Search Console, and Adwords is preferred
  • Versatile Digital Marketing knowledge is preferred, including Content Marketing, SEO, SMM, PPC, Email Marketing, Web Development, etc.
  • Retain and grow a client portfolio with a churn rate of less than 15%
  • Maintain an average client Net Promoter Score (NPS) of 25 or greater
  • Maintain a less than 7% rate of High Risk Clients at all times
  • Ensure consistently timely and high quality deliverables from the team of SEO, Paid Search, and ContentSpecialists that align to client goals
  • Conduct sales calls to qualify and close leads
  • Research and create sales proposals for Sales Qualified Leads (SQLs)
  • Growing existing accounts by cross-selling and upselling Loganix solutions
  • Building a relationship with each client and managing client expectations
  • Researching and learning each client business in depth
  • Ensure deliverables are met consistently on time and above expected quality
  • Assisting in QA
  • Must be extremely organized, detail-oriented, disciplined & resourceful
  • Have a get it done attitude